Financial Benefits
1. Operational Cost Reduction
- Reduced customer service costs through fewer calls
- Pay-for-performance model (“Free2Value”) minimizes upfront investment risk
- Potential reduction in meter-to-cash process inefficiencies
2. Regulatory Alignment
- Structured approach to handle regulated and partially regulated accounting requirements
- Customizable business case templates using MS CoPilot for regulatory documentation
- Demonstrates proactive customer engagement to regulators
Customer Experience Improvements
1. Self-Service Capabilities
- Enhanced data accessibility for customers
- Improved meter-to-cash transparency
- Reduced need for customer service intervention
2. Trust Building
- Addresses customer skepticism about utility sales motives
- Demonstrates commitment to customer empowerment
- Aligns customer interests with utility sustainability goals
Organizational Benefits
1. Employee Satisfaction
- Improved NPS scores correlating with higher employee satisfaction
- Reduced customer friction leading to better work environment
- Enhanced tools for customer interaction
2. Sustainability Goals
- Supports corporate ESG initiatives
- Provides tangible evidence of sustainability commitment
- Creates customer-utility alignment on environmental objectives
Implementation Advantages
1. Risk Mitigation
- Performance-based payment structure
- Collaborative template development option
- Built on established MS CoPilot platform
2. Stakeholder Value
- Direct shareholder benefits through ESG performance
- Customer satisfaction improvements
- Operational efficiency gains