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Cut Call Volumes & Boost Grid Visibility—All in Real Time.

From substations to smart meters, TTME empowers utility providers with AI-driven alerts, outage insights, and customer query automation on one intelligent interface.

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Are You Driving Utility Innovation or Operations?

  • Heading Customer Support at a Utility? Cut call volumes with AI-powered automation.
  • Managing Grid Distribution Operations? Detect anomalies faster with AI-driven alerts.
  • Leading a Smart Metering Initiative? Turn usage data into real-time customer insights.
  • Overseeing Utility IT or CIO Operations? Seamlessly integrate AI with your CCaaS or CRM stack.
  • Responsible for Energy Efficiency Programs? Use TTME to benchmark and optimize consumption.
  • Planning Digital Transformation in Utilities? Deploy AI agents across chat, voice, and portals.
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Fixing What Slows Utilities Down

TTME is purpose-built for utility leaders looking to modernize grid visibility, automate customer service, and optimize operations with real-time AI.
  • Long call queues for outage or billing queries
  • No visibility into feeder or transformer-level usage spikes
  • Manual alerts for grid anomalies or load thresholds
  • High support costs for routine customer interactions
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How TTME Helps You Run Smarter

TTME empowers utilities with real-time insights and AI-driven support—streamlining grid operations, automating customer queries, and boosting overall efficiency.

Real-Time Grid Monitoring

Continuously track feeder and transformer-level usage with live dashboards and AI flags.

AI Support Chat for Utilities

Auto-handle billing, outage, and usage questions via text, voice, or embedded assistants.

Proactive Outage Detection

Spot faults before complaints arise—thanks to predictive anomaly detection and load shift alerts.

Customer-Friendly Bill Explanations

AI auto-generates clear breakdowns of charges, slab changes, and abnormal usage events.

Load Balance Recommendations

Suggest smart re-routing and optimized peak-hour performance for better grid health.

Multi-Channel Enablement

Deploy on TTME IVR, WhatsApp, Alexa, and mobile apps—reaching users where they are.

Transforming Possibilities with Leading Technologies

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AI-Powered Utility Ops in 4 Steps

Seamless energy intelligence in four powerful steps.

01.
Connect Data
Plug in data from smart meters, SCADA systems, billing platforms, or APIs. Lay the foundation for real-time insights and intelligent automation.
02.
Activate AI Agents
Deploy AI across key touchpoints—chatbots, anomaly detection, or ticket handlers. Handle repetitive tasks and flag critical grid or billing issues instantly.
03.
Deliver Insights
Visualize customer usage, outages, and support loads via intuitive dashboards. Identify patterns, spikes, and priority events that need human attention.
04.
Optimize Continuously
Our AI learns from every case, improving detection, routing, and resolution. Performance gets sharper with time—saving effort while boosting outcomes.

Real-World Outputs

Customer Usage Explainer

TTME’s AI assistant reads smart meter data and breaks down consumption into daily, weekly, or peak-hour segments. It explains billing slabs, tariff changes, and seasonal variations in plain language. Customers can ask follow-up questions through chat or voice, reducing confusion and eliminating the need for live agent intervention.
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Outage Heatmaps

The platform aggregates data from meters, SCADA, and customer-reported events to generate real-time outage heatmaps. It pinpoints issues down to feeders, transformers, or customer clusters and visualizes the impact area. Operations teams receive auto-generated alerts with location, time, and probable cause to initiate immediate action.
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Load Spike Detection

TTME continuously monitors consumption patterns and uses AI models to flag unusual spikes in demand. Whether due to weather, equipment fault, or grid overload, it generates predictive alerts before thresholds are breached. Dispatch teams can preemptively shift loads, send field crews, or notify affected zones to mitigate risks.
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Ticketless Resolution

Instead of routing every customer issue to a human, TTME handles routine inquiries—like “Why is my bill high this month?” or “Is there a power cut in my area?”—via chat or voice assistants. The AI cross-references billing, outage, and usage data in real time to deliver instant, accurate answers, closing up to 60% of tickets automatically.
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Real Results. Real Impact.

Utilities using TTME experience fewer inbound calls by automating frequent queries with AI.

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Drop in Support Center Workload
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Faster Anomaly Detection
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Deployment Time
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Boost in Cost Visibility
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